FAQ

What is Crystal?

Crystal is a private company ltd by shares and registered in England and Wales with the registration number 08329686. Crystal provides personalised tutions and support to pupils. This website is an online platform which helps students find existing services. We help you to manage all of your bookings in one place. Crystal and Crystal Tutors are the trading names used for Crystal Bioteck Solutions Ltd.

How often do I have to tutor?

You can tutor as little or as much as you want to. Some of our tutors will teach one hour a week, whilst others will treat it as a full time position.

What subjects can I tutor through Crystal?

Crystal offers tutors a wide variety of subjects, and at any level from Primary School through to A-level and beyond. We are seeking tutors to teach learners of all ages and abilities, from primary school children to adults, in any subject.

How do I get registered on your website?

Click the ‘Careers’ link in the banner to create an account, and then fill out your profile. We will check your application and ensure that you represent yourself professionally to students. To ensure quality, we vet every tutor and only accept those we feel can offer a great service for learners. Make sure that you add your relevant qualifications and grades, as well as writing a full bio which outlines your tutoring or teaching experience and your subject expertise.

What happens after I complete my profile?

When you have completed your application, your profile will initially be pending. One of our team will review it within 3 days, and will send you an email and a text message to let you know whether you have been successful. Parents and students will then be able to view your profile.

Do I need a DBS check?

You do not require a DBS check to tutor with us. Many of our students are over the age of 16 and parents should always accompany their children during sessions.

This being said, many parents prefer their tutor to have a DBS check, so we recommend getting one to increase the numbers of students who will be happy to book with you. We accept recent (within two years) enhanced DBS checks (or the equivalent in Scotland and Northern Ireland) – simply upload a copy of your certificate or enter your update service details on the profile page DBS section. Tutors must not claim to have a DBS check in their bio without having uploaded a valid certificate.

If you have not had a recent Enhanced DBS check and would like one, please contact us and we will help you process your application. The cost of a DBS check is £50.

What subjects can I tutor through Crystal?

Crystal offers tutors a wide variety of subjects, and at any level from Primary School through to A-level and beyond. We are seeking tutors to teach learners of all ages and abilities, from primary school children to adults, in any subject.

Where do tuition sessions take place?

Sessions can take place wherever you and the student agree. Generally, tuition will take place at either the student’s or tutor’s home. You can set your own travel policy, which will be communicated to students on your profile page. We also offer classroom based teaching at Burton and Northampton offices where we run sessions for a group of 2+ students.

How much should I charge?

Sessions vary in price depending on the level of study, subject selected and experience of the tutor. Generally, sessions cost between £20 and £55 per hour. The best way to decide on the price to set is by looking at the prices charged by Crystal in your area and for the subject you wish to teach.

How will students contact me?

After your profile is live, interested students will be able to send you messages via our internal messaging system. We will send you an email notification and text messages when a student has sent you an enquiry to make sure you pick up every message.

As well as students contacting you directly, we will also email you about relevant tutoring jobs in your area, which will also be added to your tutor dashboard. To apply for jobs, simply let students know how, when and where you can help, as well as explaining why you would be the best fit for them or their child.

How do I exchange contact details with a student?

Once a lesson is booked and confirmed, we will send you each others’ phone number and email address so you can iron out the smaller details or share practise material/assignments to be studied. Until then, our messaging system allows you to message students to agree on all of the details of their tuition. Our automated text notifications mean that this is an exceptionally speedy process. By keeping all of the messages on the site, we can ensure that every student finds the right tutor for them and, therefore, help tutors gain more clients.

How do I book and get paid for lessons?

Once you and a student have agreed the time, date and location of your first session, you must make a booking confirmation with Crystal. The student will then be emailed and text to ask them to confirm the session by entering their payment details.

Students have up to 12 hours before their first session to confirm the lesson by entering their payment details. If they fail to do so, the lesson will be cancelled and you should not attend as you will not be paid.

Crystal will process payment for all of the lessons you teach. We take payment 24 hours after each session and pay you directly into your bank account at the end of respective monthr. We check that funds are available prior to every lesson you book which means that you are guaranteed to be paid. With Crystal you will never have to chase students for payment, have those awkward conversations, track bank transfers or take cheques to the bank. Simple.

Tutors must not accept cash. Any tutors who do so will be liable to a £50 fine per student and removed from our site.

Do students need to confirm every session?

Students are only required to confirm their first session with a tutor. From then on, they will receive an email reminder 24 hours before each lesson and an invoice email 24 hours after each lesson.

How much does it cost to use Crystal?

Creating a profile on Crystal is completely free, but we work hard to advertise on your behalf and bring in new students. In return, we take a commission of between 15% and 25%, based on the number of sessions you have taught in the last 12 months. The commission structure is:
25% – 1-99 lessons
20% – 100-299 lessons
15% – 300+ lessons

This ensures that your rate of pay will continually improve over time.

How do I cancel a session?

You can cancel a lesson at any time prior to a lesson starting, though you must make every effort to inform your student about the reasons for your cancellation. To cancel a session, just log in to your Crystal account and go to your lessons. You will be able to cancel a session directly from the dashboard.

What happens if a student cancels a session?

We understand that cancelled lessons can be frustrating. Another benefit of tutoring with us is that we help you secure a more steady income. Students can cancel prior to 12 hours before the lesson start time for free, but will be charged 50% of the lesson fee after that point until the time at with the lesson was due to start. Any lessons cancelled after this time will be charged at full price.

We give every tutor the choice about whether they enforce these charges. If a regular student is truly ill then it may be more appropriate to offer a full refund. We will help you with these decisions.

Why do you require my ID and billing information?

In order to comply with money laundering regulations, we need to collect additional information before we can release any payments to your account. This includes your date of birth, billing address, and a government issued photo ID (i.e. passport and driving license).

We require your billing information so that we can pay you!

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